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Overview


Hello, this is Jane Kim.

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Overview


Hello, this is Jane Kim.

 

New York based Business Analyst & Product Designer, who's passion lies in delivering user centered products to enable, empower and delight people.

 
 

Recent Work

 
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Business Analyst & UX and UI Lead

Since I joined in 2014, my team has researched, built and delivered a user centric commerce platform, quote-to-cash experience and product configuration experience and integrated commerce experience driving the company's cloud mission from the forefront. 

IBM puts a big emphasis on user centered design and the commitment for it has grown exponentially in the past few years with IBM Design. I've been fortunate enough to be trained on Design Thinking approach and recognized as a practitioner who practices the methodologies to truly design at scale.

Want to know more? Let's connect

 
  • Quote to Cash experience for business partners
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Business Analysis:

Worked closely with a product manager and engineers to gather requirements and understand technical feasibility. Facilitated design thinking exercises with all functions of the business to further opportunity areas and create a product roadmap that ensures delivery of user value in each sprint.

 

UX & UI Design:

Led a design of end to end customer experience applying IBM Design Thinking from start to finish. Based on competitor research and user interviews my team created the quote purchase experience catered for business partners.

Created user journey and system flowchart to begin analyzing the as-is experience. After the Design Thinking workshop and possible opportunity areas were defined, then a to-be scenario flowchart was created to clearly document and effecitvely communicate with various functions of the business. 

 
  • Product Configuration Experience
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Business Analysis & Product Management:

Gathered business requirements and interfaced with stakeholders to manage and negotiate expectations. 

 

UX & UI Design:

Led a cross-functional team to built a user centric product configuration experience in IBM Marketplace for 400+ complex products IBM sells to allow users to efficiently explore and customize the products they need. 

 
  • Renewal Quote-to-Cash Experience

Business Analysis & Product Management:

 

 

Want to know more? Let's connect

 

Past Work & Side Projects

 

New York State 

Bill Tracker

A search tool that displays New York State's legislature bill data in a more pleasant and efficient way. The goal was to rethink the usual process of long and boring bill searching. It is using the state's API to retrieve the data and underscore js. is being used to organize the content.

I am using APIs from opencongress.org.

This started as a small passion project of mine in 2014 and it is still being worked on. My interest in transforming a not-so-fun and inaccessible legislation information into something that is more digestible and interesting has led me to this experiment/project.

My mission was to bridge the gap between the government and the general public.

 
 
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Fleischman, A Men's Salon

Branding, Interaction & Visual Design · 2017 

Fleischman salon is an exclusive, high-end men's salon in New York City. I overhauled the brand, visual and interactive design to provide an online presence that matches their sophisticated in-store experience. The result is an elegant and modern website with just the right amount of edge.

 

The site features a haircut selector, which allows customers to easily select the attributes for a type of haircut they want and browse examples that matches the attributes.

 
 

Content Innovation Agency, NBCUniversal

UX Design & Marketing Strategy · 2013

Created “The Voice”,  reality television singing competition broadcast, on-air spot graphics working with a distributed production team.

 
 
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Chobani Yogurt

Design & Project Management · 2012

Working at Little Fury, a design agency in NYC, I designed a company field guide to clearly communicate Chobani's mission and strategy to its employees. Managed the comp production. This was paired with the branding and packaging design work being done for Chobani's "Flip" product line.